jafant - not sure what customer care you've experienced, was your representative / service through an authorized Meridian representative?
In 20 + years of owning Meridian gear and 4 service occasions we've had first rate / world class care and service experiences.
Ironically, we're currently sending in our 800 series equipment for service and have received exceptional care from Marc Koval (out of Douglasville, GA, 404-585-102). Marc is Meridian's authorized USA service center and we couldn't be happier with the professional service, care and guidance he providing.