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Bad experience with Red Dragon Audio

Purchased 15 cable elevators from Red Dragon Audio for $149.00 (well attempted to purchase anyway). Paid for the product, got a email confirmation of the order, choose the shipping method which the price was waived as a promotion. two weeks now and no elevators or further corraspondence from Red Dragon Audio. I have emailed them 3 times to try and determine the status, no return emails, and there is no phone number listed for them on www.reddragonaudio.com. Needless to say I am very dissapointed because it appears that they have a decent reputation in the audio community. I finally called American Express to  dispute the charge and they did provide me with a phone number however when you call it rings like its an overseas call and finally simply disconnects the call. So I just disputed the charge with Amex and they will investigate from there. So just a word to the wise. When buying audio gear on line if there is no phone number that you can call and actually speak with a human about the product your paying for beware. Luckily I used Amex for the charge because they are VERY good at disputes and make the money on your card available to you at that time instead of having to wait for some long investigation to play out. curious if anyone else has had a bad experience with this company. 
barnettk
darcman's avatar
darcman
25 posts
 
I just ordered a pair of S500 amplifiers and they were delivered within 72 hours, awesome service and even better amplifiers.
pwhinson
158 posts
 
Well here's my story...nothing disastrous but I'm noticing that Ryan was quick to respond to messages when I was a potential buyer but when I'm a potential returner they're DOA.  No response.  Since others have waited weeks for a refund I will give them 14 days from the day they received the units back at their facility before doing a chargeback and opening a case with my credit card company.  People really deserve better treatment than this.
pwhinson
158 posts
 
Shortly after I posted this the refund arrived ... actually pretty quickly.  Responding to my messages would have prevented the previous post.  Good service and quick refund otherwise so if you're tempted to give it a try, go for it.
sqoverspl's avatar
sqoverspl
3 posts
 
For those of you who have an S500 amp, do any of you have a hum noise from it?  I received mine just under 1 week ago and I have a hum that doesn't get softer or louder with volume change. I have it plugged into a Panamax MR5100. I tested inputs and switched back in other amplifiers and have deduced it is from the S500.  I'm otherwise very impressed with the power and the sound.
sqoverspl's avatar
sqoverspl
3 posts
 
I learned it was a ground issue. Only sharing in that it was Ryan from RD who actually emailed me, promptly I might add (less than 2 hours later, late evening), with some suggestions. I was very much a potential returner, so whatever issues there might have been, I'd attribute to a rough day or isolated case.  Ryan even followed up to see if I figured it out. That's going above and beyond. If I had more cash, I'd buy another to run monoblocks or power my center channel.
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