Uncola
In other news I did notice the right channel sound less loud than the left when I have volume set to 16 through 32 ... it’s like a 90% reduction in volume in the right channel.
Are you sure the problem is evident at 16 through 32, rather than at 16 through 31?
If the latter, it sounds like one of the digital bits that controls the volume selection in the internal circuitry of the amp is stuck, and won’t change from 0 to 1 or vice versa. I suspect that you would also find a volume reduction in the right channel at some higher volume settings, if you were to have occasion to use them, in groups of 16 settings.
In any event, unfortunately it certainly sounds like the amp has a defect.
Good luck. Regards,
-- Al