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McIntosh 402 amp channel stopped working

Howdy folks-

McIntosh 402 amp

Am having trouble with my left channel not working, thought it was a short in my phono pre. I would adjust the power cable on the phono pre a little and it would work, then not work, but mostly work. Got a new JLTi phono pre today from Australia and same thing, left channel won't work. Hmmmmmmm

Started trouble shooting. Exchanged cables, sources and even a different receiver, different phono pre, same situation. Switched speaker wire, same issue. Odd thing is when running through my McIntosh preamp in mono, both channels work. 

At the moment, big Mac 402 running the mains through the Anthem processor, same issue, no left channel. Thoughts? 
I'll contact the local HiFi guys here in Miami to see if they'll look at it. I don't want to send it off to mac head quarters!
128x128knollbrent
imhififan's avatar
imhififan
2,180 posts
 
https://images.monoprice.com/productlargeimages/309001.jpg

Use your cell phone 3.5mm headphone output to the MC402 rca input, play some music to diagnose.

theo's avatar
theo
2,681 posts
 
Knollbrent, I also have the 402 and use an Anthem D2v that I run fronts via ARC Ref5se thru unity gain. I see you tried running mono and both channels worked, but you don’t mention if you used Balanced or SE connection. Have you taken the cover off to inspect the connections and see if a wire has come loose on the inside of the inputs? Do you have a voltage/ohm meter to check continuity on the inputs external to internal? 
I have had a number of Mc amps and pre-amps and have never had issues with jacks but it a possibility. I think you problem is minor since you have confirmed both channels work in Mono. 
Call McIntosh tech support, I have always found them to be extremely helpand accomadating. I can’t speak for them but I have sent three items back to them, both out of warranty and was only charged for shipping. 2 came back in brand new packing. 

Good luck
knollbrent's avatar
knollbrent OP
521 posts
 
Just got off the phone with McIntosh. Going to try a couple more things, if that doesn't work, I'll take it to a local Hi end shop
knollbrent's avatar
knollbrent OP
521 posts
 
So I took the 402 into a local shop that is McIntosh tech certified and he fixed my amp and my Aloia CDP. Got the amp home and the left channel is still not working. Switched the IC's around going to the pre and discovered it was a faulty cable according to him. I through in another cable and it worked!

But, it's happening again. Same problem as before, left channel is not working. Could it have something to do with my preamp???


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