Remind me .. is your tech an ARC authorized service guy? If he is, he should be in contact with Chris Osanna, who is the main repair guy at ARC who works with the authorized techs.
Even if your guy is not an approved service tech, maybe Chris will still work with him anyway.
Lastly, given what you've described, I wouldn't be surprised if the fix is simple and inexpensive.
Even if your guy is not an approved service tech, maybe Chris will still work with him anyway.
Lastly, given what you've described, I wouldn't be surprised if the fix is simple and inexpensive.