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Esoteric Support - nonexistent???

I have a DV-50 remote control which has stopped working and I have tried every method listed on the Esoteric/Integra website with no luck.  The phone number just rings and rings... I sent an email literally last December with no reply.  I'm shocked at how poor this companies service has become.

Does anyone know how to get help with an Esoteric product?

I love their equipment, but c'mon guys - at least answer the phone.

End rant.
Ag insider logo xs@2xhk_fan
Ag insider logo xs@2x
islandmandan
1,260 posts
 
Hmmm. HK fan. I just spoke with them last week (phone), and they also answered the email I sent them. I just sent my DV 60 in for service (the multi-channel went out on it).

I'll keep you posted on how things turn out. I hope you hear from them soon!

Best,
Dan
jafant's avatar
jafant
19,953 posts
 

islandmandan

where did you send your DV-60 (location)?

Keep us posted on the turn-around time via Esoteric/TEAC.

Happy Listening!

jafant's avatar
jafant
19,953 posts
 

hk_fan


Where did you find service and support for your Esoteric DV-50s ?


Happy Listening!

bdp24's avatar
bdp24
9,979 posts
 
Ah jafant, another happy DV-50s owner. The SACD/DVD player is garnering a cult following.
jafant's avatar
jafant
19,953 posts
 
bdp24

the DV-50s or DV-60 is on my list. I would like to know where these machines can be serviced. I have heard the DV-60 but not the DV-50s spinner.  Happy Listening!
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