Repair repair vendor will not respond

An out of state repair vendor has my receiver and will not respond to my request for status, and I am wondering if anyone here has any next-step advice.

I am not going to get specific with names since the vendor is actually one that has not only been discussed here in years past, but has had a great reputation and actually gave me great customer and repair service back in 2004 when the very same gear suffered a spike from lightning strike.

Details:

More than two months ago I got an RA# from the vendor to send in my high end receiver for repair. I padded it, double-boxed it in its original box, and sent it via UPS. I tracked it and saw the delivery and signing for it by the owner of the company and the same person who issued the RA#.

I was not in a particular hurry for turn-around, and was much more interested in the repair being done as well as possible by the best place possible - just like in 2004. Since 8 weeks had passed without any status, though, I emailed but received no response. So I emailed again. No response.

I gave the benefit of doubt that my emails could have gone to spam, so I called. The first two times I called, the line immediately went to voicemail with the announcement being generic (like you get when voicemail has not been configured) and not identifying the business, but I left a message anyway with my name, RA#, and two different numbers at which I could be reached. I waited for more than 24 hours, and got no call back. I thought I may have mis-dialed, so I double-checked the number I dialed on my cell and it was correct. So I called again, and this time the company’s voicemail immediately answered, with the message being the voice of the owner/issuer of the RA#. I left another message, and since then at least one additional message. I call back once each day now, but it just goes straight to voicemail.

There is nothing on the company’s voicemail or website about them being closed for vacation. That being the case and more than a week of email and voicemail not being returned or acknowledged, I opened a case with the Better Business Bureau, giving them all the same details. The BBB quickly responded back that a case had been opened and the company had been contacted, but I still have not received any response from them.

I looked to see if the company is a member of it’s Chamber of Commerce, but it is not.

Any advice on what I could do next?

Thanks,

Craíg