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Wilson Audio paint problems

Hi - am I the only person who has experienced problems with Wislon Audio products? I bought a brand new pair of Sofia 2s and after about 12 months they developed cracking around the top and front edge. This has spread laterally at the top if the speaker. I approached the distributor who offered to take them to a Ferrari paint shop! I called Wilson Audio but the guy I was put through to did not return my calls.

I have since purchased a pair of Duettes on Audiogon. These too have developed a light crack down the side along one of the seams. I love Wilson speakers (I have the centre and sub/sub controller too). I have invested a lot of money in the brand but now feel completely unable to get my problems sorted. Looking on the web, there seems to be a lot about WA's commitment to the client. I just feel I can't get access to it!

Does anyone else have a similar experience or advice?
krupski
schipo
1,268 posts
 
Never mind the Ferrari paint shop. You bought this speaker new from this dealer. This is a big ticket item the paint job on the damn things should be of the highest quality. I have a feeling you just might have to become a torn in Wilson's side and continue to call until you get him directly on the phone.I would also sit down and have a long talk with this dealer. You sound like a customer that in all regards would be a dealers delight. Shelling out this kind of cash you should be compensated with either a new pair or what ever you feel is fair.
brf
1,715 posts
 
Are your Wilson's no longer warrantied?

The Warranty Period is a period of 90 days from the date of purchase by the original purchaser, or if both of the following two requirements are met, the Warranty Period is a period of five (5) years from the date of purchase by the original purchaser:

Requirement No. 1. No later than 30 days after product delivery to the customer, the customer must have returned the Warranty Registration Form to Wilson Audio;

Requirement No. 2. The product must have been professionally installed by the Wilson Audio dealer that sold the product to the customer.
FAILURE TO COMPLY WITH EITHER REQUIREMENT NO. 1 OR REQUIREMENT NO. 2 WILL RESULT IN THE WARRANTY PERIOD BEING LIMITED TO A PERIOD OF 90 DAYS ONLY.
bpwalsh
1,207 posts
 
If you only called Wilson once, keep trying until you get through. It sounds like something the warranty should cover, especially given Wilson's emphasis on the finish.
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