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Wilson Audio paint problems

Hi - am I the only person who has experienced problems with Wislon Audio products? I bought a brand new pair of Sofia 2s and after about 12 months they developed cracking around the top and front edge. This has spread laterally at the top if the speaker. I approached the distributor who offered to take them to a Ferrari paint shop! I called Wilson Audio but the guy I was put through to did not return my calls.

I have since purchased a pair of Duettes on Audiogon. These too have developed a light crack down the side along one of the seams. I love Wilson speakers (I have the centre and sub/sub controller too). I have invested a lot of money in the brand but now feel completely unable to get my problems sorted. Looking on the web, there seems to be a lot about WA's commitment to the client. I just feel I can't get access to it!

Does anyone else have a similar experience or advice?
krupski
brianmgrarcom
1,317 posts
 
Wilson should have either found you another brand new pair immediatly or pushed your re-build production ahead of others.
Waiting 2 months is ridiculous!
Give me a break Ozzy. His "old" speakers worked just fine while he waited, it wasn't like he was doing without.
richard_stacy
686 posts
 
as a wilson owner, i will admit there are quirks with the finish, most notably the black. i have a black watch center and black wp 7 purchased at different times and both have the spiderweb type marks you see in black auto finishes. i have tried all the recommended techniques by wilson and emailed them to discuss and no success. i also have cashmere beige which have no issues. i did not pursue it with wilson but often think of doing so. i am going to a presentation by dave wilson this week ironically. maybe i will ask him directly.
richard_stacy
686 posts
 
a previous poster mentioned jerron from wilson and i would like to support his comments. i have had several email exchanges with jerron about a number of topics and he has been first rate.
krupski OP
4 posts
 
Thanks Richard. Will do. If you see Dave Wilson, sure have a word.
ozzy's avatar
ozzy
7,564 posts
 
Brianmgrarcom , Give the man who purchased the defective speakers a break!
The cost of Wilson speakers is very high, thier claim to fame is thier high tech finish!

Are you saying that Wilson Audio with all there dealer network connections could not have found a suitable new replacement quicker than 2 months !

Maybe you have $20,000+ to wait for 2 months for a replacement , but I do not!
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