Wilson Audio paint problems

>>That doesn't mean there is no sonic effect, just that you can't hear it. <<

Peter: How would you detect a sonic effect you cannot hear? How did you get to a crack in the cabinet from what is described as a crack in the paint?

-------------

This thread is a bit of a slippery slope.

The issue is probably no different for any molded speakers such as those from Vivid or Rockport - the facilities for repair may be limited to the factory. What would you do if you found a crack in the paint of your B&W Nautilus and you lived in Tiera del Fuego?

If after 37 months you found a crack in the aluminum of your now expired warranty Magico Q5 that you bought as a demo from an overseas seller via an on-line ad, what should happen? Its easy to create scenarios when one has no stake in the issue.

Shipping cost is a fact of life for purchases one chooses to make from a distance - I don't see how this enters into the equation.

Based on what I know about their customer service, if the speaker head is returned to Wilson there is a very high probability they will send back a unit indistinguishable from new. I suggest calling Wilson and talking to them (not e-mail) - you may be surprised.

I spoke with Trent workman already very nice guy I offered to take to dinner the next time he is in Bangkok. But still he wasn't willing to contribute more to my situation. I was hoping that they might pay for the repair at least or if going the extra mile pay for the return shipping. I think it's pretty fair that I would pickup the tab for the shipping back to the factory.

jtimothya makes good sense. It is an unfortunate situation but if you buy used or gray-market it's one you have to anticipate is likely to happen, if you need a repair. If the paint crack indicates a problem w the underlying cabinet, then I think that this would result in a big hit on re-sale value.

Jtimothya,
I got to a crack in the cabinet at the joint because earlier in the thread someone mentioned that this is an issue with the glue manufacturer. The flat panels that make up the cabinet I believe are glued together. That implies to me that it is the cabinet and not the paint that first moved. That is understandable considering the pressures that are inside these cabinets. That movement caused the crack along the joint in the paint. At least I see this as one possible scenario.

Regarding the sonic effect: If one can't hear it, then HE can't detect it. However, others MAY be able to. People have heard things in my system and I in theirs that the other does not detect. Lots of possible reasons for that outcome. One being the quality of a person's hearing. Another is knowing what to listen for. Clearly, in this case, it is not an obvious sonic effect. But it may be subtle. I'm just saying that just because the OP can't hear it, doesn't mean it doesn't exist. Someone else might hear it and there is the possibility that it might get worse with time.

I agree with you that a buyer can only expect so much service depending on many factors. And one's expectations should be no different for Magico, B&W, or other well -established brands. There are many variables and factors involved.

This is a long thread and seems not to be a unique issue. I don't know what is meant my a "slippery slope". The OP is just asking for opinions and advice. He is getting some. I hope he can resolve this to his satisfaction.

Thanks for all feedback. I'm just try to make up my mind if I get it fixed is it worth the 2000usd that it will cost to fix it end to end. If the cost was only 500 I wouldnt even think twice. But at 2000 to 3000 it's another story. As I mentioned I was hope wilson would split the cost with me or something. As I purchase this set of speakers because they matched the room color and style. If you look at my virtual system pictures you will see that. As I'm sure this will not be the last Wilson speakers that I will purchase. I thought it would be good for the manufacture to keep the customer happy and wow them with their service. I know that is very important in the service business. I run two very big 5 star golf course for my family business. I known bad feedback get spread to 10 people. We do absolutely everything we can to keep the golfers happy. Anyway i think I will get the local distributor to make a visit to see how much it will cost for shipping.