My Transfiguration Temper Supreme lost it's tip somewhere between Seattle WA and Las Cruces NM in the back of a U-haul truck. I discovered the problem during unpacking. That was Not a happy day. I've had it stored away for over a year in the original box until just recently when I heard about Steve. Shipped it off to him for just an examination, cleaning and a new tip. To say that he did a good and quick repair would not do justice to the quality of his work. I know that the cartridge is now performing better than it was when I packed it up in Seattle and I am very certain of that, I am a very satisfied customer and highly recommend him. I would go to him as a first choice if I needed any work in the future.