When I consider purchasing an audio component, if after following and/or researching comments that have been provided here or elsewhere about particular products within the specific category I find what seems to me to be significant controversy about the manufacturer’s customer service and support, or that seems to suggest that system matching and/or setup are more critical than usual with that component, that component becomes a non-starter as far as I am concerned. There are always alternatives which don’t have those concerns but are otherwise comparable.
So to me commentary provided at forums such as this one are an essential and very influential means of narrowing the possibilities when it comes to selecting an audio component.
Best regards,
-- Al