Why do Cyrus get such praise from What HiFi???


I had a complete Cyrus system, well amp and cd player and the special PSU units for both. The cd player packed in after a few months. The trouble with them was that because the player played therm at a lower speed, (apparently to get the most info off the disc without resorting to error correction), they were very poor at reading less than pristine cds, or in some cases, cds!
I actually had to send the unit back 6 times, along the way getting a brand new unit. To no avail. The cruncher was when the little standby button on the front vanished into the case. The cost for repair? £250!! This was despite the fact that the unit had only recently returned from Cyrus after yet another repair. The reason Cyrus gave was that the front of the unit with the buttons on was one piece, but also that all repairs are £250 regardless, to keep it fair!!! So £250 for a plastic button. I was so offended by Cyrus products that I refused to pay and they told me I had to pay return postage to the dealer, I told them to keep it...boy that felt good.
Later my top of the range Cyrus amp got hot and decided commit suicide. Due to the design using a shoebox shape, the output transistor had given up the ghost. It went back for repair. A few weeks later once again the amp turned off, blazing hot to the touch. The heat this time just triggered the overtemp sensor and poof. I hadn't even been pushing it that hard.
Result, sell the lot, I won't have Cyrus in the house again. Their customer service was snooty and the products fall well short of what I expect at that price. SO, why do What HiFi constantly praise them without mentioning their abysmal  reliability? The dealers I have spoken to confirm that they have a "frightening" number of Cyrus products back that have failed
spikey123
Thanks appreciate the posts here esp. about Cyrus Cd t. I was also considering this transport but the insight here about quality issues has put the damper on that idea. 
And I do agree about the jitter-reduction, it usually helps to improve any sort of transport-dac rig; I've had an Audio Alchemy Dti Pro for now almost 20 years (Rev. 2.7) and it is a miracle. Now there are some other versions from Emperical Audio I gather, anyway very worthwhile.
Just to support the previous comments on poor CDt reliability and bad service from Cyrus. For assorted reasons, I ended up with 2 of these units. The first one stopped working just outside the warranty period. PSU packed up. A very unsympathetic response to my complaint. Clearly they’re used to them. The second unit is wholly unreliable and unpredictable whether it reads a CD. About to scrap it. BUT transports are difficult to find, so I’ll press on with the repaired first unit. I long ago sold all my previous set up, power amps, external PSU’s etc. Like other contributors, I’d never buy another piece of Cyrus kit. Yes, how do they get those good reviews?!!! 
^^

By funding the publication along with other manufacturers, without them the magazine will cease to exist and people will lose their jobs. The high street magazine sector is in huge decline and has been for years now, I don’t imagine many titles being around for much longer tbh..