Trouble joining "Insider"?


I finally decided to join "Insider" on this site (thanks to the 50% off program). I'm looking forward to using the Audio Bluebook. In any case, I keep getting the message (in red) that my zip code validation failed. I updated my profile and credit card info last week, but still no membership. I'm starting this thread to see if others have had this problem, or if I'm doing something wrong please point it out. The directions on the email I received said, "Choose Pay Annually, add the code A50, press Join." Certainly sounds easy.
Ag insider logo xs@2xtonykay
Tammy reached out to me about this problem. Although I had reviewed my credit card info, the billing info didn't match our residence due to our recent move. I didn't even know Audiogon had my credit card info. She updated the info and I joined "Insider." For $50 per year, the Audiogon Bluebook is worth the money. Problem solved.
They asked me to join 'Insiders' for free, on account of my being on this site for so long. But the link didn't work, so no Insider.
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Unfortunately the insider still doesn’t work.  I’ve paid almost a full month without access to the Insider forum.  I’ve waited three weeks for customer service while all they told me was they’re working on it.  Until they stopped responding and closed my ticket.  I have requested a refund, but I don’t expect a response.  
I wish I never joined because it has completely ruined Audiogon in my eyes.