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Arcam FMJ UDP411 control issues

Good afternoon,

has as anyone had issues with their UDP411 not playing discs?  Like, put the disc in the tray, make sure it’s centered, press the close button, tray closes, display says “loading” then “sacd” then “open”.  The tray opens, and I stare in disbelief.  Try another sacd, same results.  Try a redbook cd, sometimes the tray opens, sometimes it recognizes it as a cd, but will not play if the play button is pressed on either the player itself or the remote.  Several power up and down sequences, similar results.  Finally got it to play a sacd, just kept trying until it worked.  Similar situation with dvd discs.  Is this a firmware issue?  
Any advice is appreciated,thanks

Dave
dprincipato
goofy's avatar
goofy
33 posts
 
It's most likely the laser on the player, if they are still in business I am afraid you will need to send the spinner in for repair IMHO, good luck! 
cincyjim's avatar
cincyjim
122 posts
 
Does that sound familiar, I own a Arcam FMJ CD36T
CD player and it has the problems you have
i sent to the local retailers where  I purchased from they charged me 
about 200 and after a month or two same problem.
i’m so pissed I hope they do go out business.
dprincipato OP
53 posts
 
I’ve had such bad luck with British CD players.  Two NAD players crapped out, now the Arcam.  It’s at the stereo hospital now, looks like a new laser is needed.  I’ll know better now, but I do like how those British players sound.

thanks for the support cincyjim 
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