@inna
"I talked to the dealer I bought it from, he said that the Neptune was designed to work normally even if there was almost no fluid left." This is a sure-fire bet the dealer is just looking out for himself. And his "offer of an upgrade" to sell you a new cable just shows their lack of integrity. Run. Deal direct.
Hope you get this resolved in a way that is beneficial to you. Maybe the manufacturer will do the right thing and earn himself some internet credibility in the process.
"I talked to the dealer I bought it from, he said that the Neptune was designed to work normally even if there was almost no fluid left." This is a sure-fire bet the dealer is just looking out for himself. And his "offer of an upgrade" to sell you a new cable just shows their lack of integrity. Run. Deal direct.
Hope you get this resolved in a way that is beneficial to you. Maybe the manufacturer will do the right thing and earn himself some internet credibility in the process.