2. misc-audio
  3. 149900-541

What is the protocol here?

I purchased a record here on June 30 and promptly paid via PayPal. I sent a message to the seller to notify me when it shipped. This seller has stellar feedback.  I assumed the LP would ship the next day which was Monday July 1. It did not. On Tuesday morning I received a message saying the seller would be out of town for more than a week and he would either ship then or issue a refund that day.  I guess the seller had already left because my message(s) have gone unanswered.  I specifically said if it was only going to be a little over a week, then I would wait, otherwise to send a refund now.   There was no response.  It is now July 14 and still no communication.  

I am mostly irritated because the person selling the item should have stated in the ad that shipping would be delayed.  I purchased the item within an hour that the ad posted.  Am I being unreasonable here and do you agree the seller should have been up front from the start?
128x128stereo5
millercarbon's avatar
millercarbon
12,531 posts
 
This seller has stellar feedback.


Had. You will see to that. And that my friend is the protocol.
yogiboy's avatar
yogiboy
5,718 posts
 
You are not being unreasonable. It would sure piss me off!
stereo5's avatar
stereo5 OP
6,414 posts
 
@riley804,

I assume you knew beforehand that it would be 4 weeks. Had I known that up front, I wouldn’t be annoyed. I paid in full for my GE Triton Ref speakers back in January 2017 and was told a 3 month wait. Well, I waited 6 1/2 months and was not upset at all because the dealer kept me informed of the delay. This is totally different.
riley804
1,224 posts
 
@stereo5 

I knew about the 4 weeks....BUT we have now gone passed that time....but like I said, I am not going to worry about it.    it will get here when it gets here.           

  I dont know what is going on at his end of things....as there could be issues at work , home, etc....and this is the point I am trying to bring to you as yes the item you paid for should have been there already....but maybe something happened and he had to leave quickly and didnt have time to let you know.  

ebm
9,311 posts
 
Stuff happens however the seller had a duty to let you know about any shipping delays up front.If i were buying something and was told of a 2 week delay i certainly would have passed.
More to discover