With the misconstructions aside (i.e, Buyer getting stuck with shipping costs, etc.): my experience with PSA has always been that they treat their customers at a level that other high-end companies do not. I currently own 2 of their power conditioning pieces and the Nuwave phono stage: 3 well made and high performing products.
Product support has always been "Stellar," pardon the pun. I had a PSA Delta 200 power amp. One product never reviewed by the audio press, but a great piece non-the-less. It came from the days when Paul McGowan had temporarily given up ownership, so those products had no connection to Paul.
Well, the real story is this. I desired a schematic for the Delta 200, in case it should need some service. So I contacted PS audio, AND, they told me via e-mail that while they didn't have the schematic, they would draw a schematic for me that would be generally how the amp would have been designed and laid out. That is the type of customer service and personal attention that so many others have experienced. They're a company like no other.
Product support has always been "Stellar," pardon the pun. I had a PSA Delta 200 power amp. One product never reviewed by the audio press, but a great piece non-the-less. It came from the days when Paul McGowan had temporarily given up ownership, so those products had no connection to Paul.
Well, the real story is this. I desired a schematic for the Delta 200, in case it should need some service. So I contacted PS audio, AND, they told me via e-mail that while they didn't have the schematic, they would draw a schematic for me that would be generally how the amp would have been designed and laid out. That is the type of customer service and personal attention that so many others have experienced. They're a company like no other.
