2. amps-preamps
  3. 151530-330

Dealer behavior issue

I would like opinions as to whether members feel that I’m being unreasonable to think
that a very popular dealer has not performed so well on my behalf, the customer. Last summer I ordered an expensive ARC amp understanding that delivery would most likely be in Oct which was fine with me. I did make a commitment which I understand.
My situation seriously changed due to my wife’s health but I agree that’s not his problem.
At this point I requested to pay a handsome restocking fee, 2-3k, can’t remember the amount but he was cavalier saying why would I want to do this?
So that was that.
The unit is about to be delivered and as I’ll immediately resell the unopened box I gave him a last offer.
The transaction had a current unit model trade in that retailed for 8k and is a favorite product of his and he carries it.
Yesterday I offered to give him this unit as the restock fee with 90 days to fully refund me.
I have received no response so he didn’t like my offer which is his right. I have spent over 40k retail over the last two years with him with no problems.
So in the end I changed my mind which is the lowest form of audio behavior. Was I foolish to think this guy would accommodate me? The product I offered to GIVE him will fly out his door for $4k .
This is just business as usual ?
4425
facten
2,882 posts
 
@4425

" The unit is about to be delivered and as I’ll immediately resell the unopened box I gave him a last offer. "
"The unit is about to be delivered", does this mean that it is in transit , or your understanding that it will be delivered sometime in October?
" I’ll immediately resell the unopened box ", so what do you think you'll take as a loss if you sell it unopened versus your restocking fee scenario?





unsound
7,332 posts
 
If you paid by credit card; call the credit card company and file a dispute of charges. Not a custom order, and it hasn’t been delivered, unless they are made to order, I don’t see why you shouldn’t get a full refund. The transaction has not been completed. Geesh, after $50K ! I can’t see why he wouldn’t be more cooperative.
facten
2,882 posts
 
Per lendingtree

Consumers have the right to dispute a credit card purchase, whether it was posted in error,fraudulent in nature, or if the merchant didn't provide satisfactory goods or services. Challenge fraud charges immediately, but only file other types of disputes as soon as you made an effort to resolve the issue with the merchant.You typically need to file a dispute within 60 days of the transaction; however, the specific timeframe will highly depend on the type of dispute you're submitting.

This doesn't seem to hit any of those
stereo5's avatar
stereo5
6,449 posts
 
It seems to me the dealer took your deposit and ordered the equipment.  He probably had to pay in advance.  Now for whatever reason, you do not want to finish with the deal and he does not have the cash flow to refund your money.  That's too bad and I would be upset.  Would the dealer be willing to sell the new item and pass the money back to you?

I would definitely call ARC and talk to someone in charge and relate the story.  Perhaps he can act as a middle man and help you out?
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