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Expess Checkout (Stripe) Problems on Audiogon - HELP!

My transaction seems to have fallen into a black hole of payment processing. I checked out with Audiogon Express Checkout normally. My transaction page shows completed payment and my credit card was charged by Audiogon.

The buyer, however, cant get the payment from Stripe. They seem to be treating him as a new internet business, asking him to verify his e-commerce website and prove what merchandise he is selling.

Audiogon has so far been unhelpful, suggesting that I dispute the charge with Chase. Since the charge is from them, they should be able to reverse it.

Has anyone encountered this nasty situation?
dimitry
dimitry OP
83 posts
 
I will do that, but I am surprised to hear that Audiogon, who is the one actually charging my credit card can't issue the refund.
Post removed 
4krowme's avatar
4krowme
542 posts
 
I backed right out of Stripe, and went to PP business account. So far, no worries.
griffheel
2 posts
 
My experience is that what was once a good company has gone to the dogs.  I'm having all kinds of problems in trying to sell stuff having been off the site for sometime now.  Their website is just a mess.  Can't get it to accept an credit card (which they insist on) before selling.  All my other credit cards have expired so I was trying to enter a new one and when I try to submit it it just bounces on the screen - not refused - just want accept it and it is impossible to contact these people.  I hate it when company's hide behind their website and you can't get a live person on the phone.  Their phone number rings a couple of times and then says "the mailbox is full".  I hate that.  Terrible company.
Tom
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