Esoteric Support - nonexistent???


I have a DV-50 remote control which has stopped working and I have tried every method listed on the Esoteric/Integra website with no luck.  The phone number just rings and rings... I sent an email literally last December with no reply.  I'm shocked at how poor this companies service has become.

Does anyone know how to get help with an Esoteric product?

I love their equipment, but c'mon guys - at least answer the phone.

End rant.
Ag insider logo xs@2xhk_fan
Ah jafant, another happy DV-50s owner. The SACD/DVD player is garnering a cult following.
bdp24

the DV-50s or DV-60 is on my list. I would like to know where these machines can be serviced. I have heard the DV-60 but not the DV-50s spinner.  Happy Listening!
I will probably be listing an Esoteric DV50s here on Audiogon. They are very good SACD players and the CD filters do make playing older CDs worthwhile. Like all my gear, this one is well cared for. Let me know if interested?

Re-viving an older thread here- I am looking for a Remote Control for my DV-50 player.

 

Happy Listening!