2. misc-audio
  3. 153013-89977

The Music Room - Boulder Colorado

This vendor has a lot of favorable comments - but I have had a very unfavorable experience with them this Dec 2019. I have sent all my trade items & $400 via PayPal to them (per our email agreement) - all of which The Music Room has been confirmed to have rec’d. Despite my many emails they do not get back to me on the status of my trade shipment of a Rega turntable. I have called them multiple times - I cannot recommend that you deal with The Music Room, and currently I do not believe that they are legit. If they don’t make right in the next day or so I will have to file a complaint with the BBB.
Ag insider logo xs@2xlarsa39
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slaw's avatar
slaw
20,526 posts
 
I've had zero buying issues. They do tend to inflate original retail prices on some gear though.
sonicjoy
146 posts
 
I purchased a second hand amp from them with no problems. Hope you get some satisfaction.
tmraudio's avatar
Ag insider logo xs@2x
tmraudio
18 posts
 
I am reaching out directly to larsa39, but just wanted to make sure everyone knows how to reach us. We've got 20+ folks working here now including a full-time receptionist answering the phones when it rings. Give us a call at 720-336-8742. If the line is busy, you can always email info@tmraudio.com with general questions; sales@tmraudio.com with product questions or support@tmraudio.com with post-sale issues. We aren't perfect, but this team is always eager and willing to help! Happy Holidays to all, and thanks for the continued support. 

Josh
uberwaltz's avatar
uberwaltz
13,381 posts
 
Nice to see TMR standing up and taking this seriously.
Good luck to both parties
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