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What's up with TMR Audio?

Hello Forum, 

Last Saturday I purchased several Naim components from TMR Audio.  My credit card was charged and since then there has been no follow up email or shipping info.  I called TMR Monday and Tuesday multiple times only to get "we're closed" recording (I called durning their operating hours).  

This is disconcerting to say the least.  Typically when this happens a company has gone out of business (stops communicating with customers, does not answer phone).  Has anyone else had issues with TMR Audio in the last few days?  I've sent multiple emails and they have gone unanswered.  

I'm going to have to contact my credit card company and see if I can get the charges reversed.  This has been a very disappointing experience... I was eager to receive my new Naim components.  


mrbell
riley804
1,224 posts
 
if you look on this site, you will see that they have ads running on here, so I would try contacting them again in the next few days.

https://www.audiogon.com/listings/lis9ig60-naim-nap-250-2-dr-stereo-power-amplifier-nap250-21873-sol...

https://www.audiogon.com/listings/lis9ig4c-bryston-4b-st-stereo-power-amplifier-4bst-new-caps-20335-...

just showing you that they have new listings on here.

if and when you get in contact with them, let them know that this should have been handled a little bit better.
zkidd
104 posts
 
I order and do a lot of business with TMR. They have really expanded over the last year and have moved to a new location as well. I have never known them to be anything but professional and usually very prompt on everything. I know we all want whatever we order as soon as we hit the send button. I am no different. But the last time I bought from them it took about a week to get things shipped. I called them and they told me that they are short of help and have more orders than staff. They are trying to hire people but all in all, they are having growing pains. I would not give up on them yet and like everyone else who has commented, I am sure the holidays have not been helping them.
dill
2,567 posts
 
Chill mrbell, everything will be fine, at this time of year, you are not their only customer.
uberwaltz's avatar
uberwaltz
13,381 posts
 
If you read the thread to the link I posted it will give you a bit better idea.
Ok 4 days, still no need to go ape so soon.
IMHO of course.
I understand it's a fair amount of cash but trust me TMR are not going anywhere anytime soon.
Did you check their feedback here and on eBay?

Although not really relevant, I purchased from them a Phonostage last Thursday, shipped Friday, received Monday.
Colorado to Florida.
Cannot complain one iota.

They will come through for you I am sure.
lowrider57's avatar
lowrider57
5,418 posts
 
I'm sure they are closed for the holidays, both Christmas and Hanukkah are this week. Many businesses I deal with are closed.
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