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What's up with TMR Audio?

Hello Forum, 

Last Saturday I purchased several Naim components from TMR Audio.  My credit card was charged and since then there has been no follow up email or shipping info.  I called TMR Monday and Tuesday multiple times only to get "we're closed" recording (I called durning their operating hours).  

This is disconcerting to say the least.  Typically when this happens a company has gone out of business (stops communicating with customers, does not answer phone).  Has anyone else had issues with TMR Audio in the last few days?  I've sent multiple emails and they have gone unanswered.  

I'm going to have to contact my credit card company and see if I can get the charges reversed.  This has been a very disappointing experience... I was eager to receive my new Naim components.  


mrbell
rar1's avatar
rar1
1,746 posts
 
If you are dissatisfied with the transaction, go to your credit card company and ask to reverse the charges.  That is your right. 

The lack of communication is most likely explainable, but if you don't wish to chance it ... have the charges reversed.  That is your right.  

There is no need to 'slime by alluding' on a web site that sells to their core market.  Too late now.

There has been enough jumping of the gun on this site.  

Can't wait for the almost obligatory retraction when it all works out just fine and the Naim components are set up in your home.  

Rich   
twoleftears's avatar
twoleftears
5,313 posts
 

Instant gratification around the holidays is hard to achieve.  Look at where Xmas falls this week: Wednesday.  And the New Year.  Basically two whole weeks which are a total scrub.

The only thing I'd fault is that they could have posted a holiday closing message on answering machine, spelling out exactly when they'd be up and running again.  Jan. 2?  Jan. 6?

gcdrum
62 posts
 
I bought some cables on Monday and sent a message on the selling page asking when to expect shipment. They responded that they’ll be back on Thursday and my item will ship by Friday.
I’ve had great experiences with them in the past and would recommend them to anyone!
three_easy_payments's avatar
three_easy_payments
2,097 posts
 
Never ceases to amaze me how the "someone failed to return my call" threads are always the longest.
marqmike
838 posts
 
I am about 25 minutes from them. They are a great company. The owner has treated me very well. Off season when they are there, at times I get a response in a day or two. They are off a few days, and they have been very, very busy. And it seems to me they take the time to do things well, it does take time. I am glad they don’t have the mentality of a fast food place.
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