Joseph Audio dealer in the northeast?

In pursuit of a place I might audition the Pulsars I had sent a note to JA via their 'contact us' on their website. Been a bit ago, but believe I received a response within 48 hours from a someone addressing themselves as Mehran of SORAsound, which is apparently a sales rep for Joseph Audio.

He let me know that there was a shop in Chicago that carries the JA line, but also passed along that he was aware that Taylor of Goldprint in N.C. was in the process taking in a pair of Pulsars from a customer that was upgrading to the newer Pulsars. As a well cared for used pair of Pulsars was actually what I would have wanted anyway ($), I promptly contacted Taylor and discussed opportunities. The used (appear to be brand new!) Pulsars are now singing away in my living room. Even used they were not gotten what I would call 'cheaply', but were considerably less than those 'not used'. Generally not one to pop this kind of $ sound unheard, but very happy for have taken this risk. They do sound very nice. And Taylor of Goldprint was a pleasure to work with.

Try mehran@sorasound.com and see if this gets you anywhere.
Todd 

Todd: good man--thank you very much. I'll try that email. Your experience is ideal to me. I am not going to spend $10k on a new pair of speakers; that's not principle, that's reality. I hope to have a chance to listen at the Montreal audio show, though I'm not sure if that's the best place to audition speakers--and those will undoubtedly be the new Pulsars.  

I've heard such tempting things about the Pulsars but I'm probably drawn to them in part because ... I can't find them. 

Agreed, they do tend to be a bit illusive. Interesting (to me anyway) how the few high-end shops I've had the luck to visit are, all, aware of JA speakers, but none seem to have ever actually heard them?
Was an outfit out of upstate NY called 'North Creek Audio'. Though they did have someone local who would build a cabinet as per request, I believe their main thrust was selling kits. Enjoying woodwork myself, and willing to put out a little sweat in order to get this best bang-for-$ I could, built a pair of two-ways that I believe were called the 'Borealis' model. Either Vifa or Scan-speak drivers (?) with what seemed to be well put together cross-over, they are quite small, disappear and image like crazy, (especially with well recorded vocals), can actually fill a small room rather impressively and most important, appeased my better-half. Now in my office system.

The Pulsars are just a hair larger (but still rather small, relatively). Confess to be still a little bit more charmed by my DIY's in the imaging and disappearing dept. (for what ever reason, perhaps just that they are SO small?, they really do that well), but the Pulsars more than make up for it everywhere else. Quicker, more dynamic, great composure regardless of volume level, a sense of air and realism that my DIY's (much as I like them) just can't match. Never really been a planar speaker guy (just never had an accommodating space to give them their chance) so can not speak to their contrasts or similarities. You'll need resolve that on your own, unless someone can speak to towards this.
Good luck,
Todd

Don't know who told you JA is "responsive"...couldn't be farther from the truth. Jeff is a Flake plain and simple. Getting a response from his site is less than a 50/50 proposition. If your lucky enough to get a response chances are that less than half of your questions will get an answer. Ive owned the Pulsar's and currently have the Pearl's. Had I known the level of "customer service" (or lack thereof) I would receive I would have looked elsewhere. Now I understand why hardly anybody bothers with this brand REGARDLESS of how good they sound. If you start doing research you will see that MANY people have the same exact experience as me.  I can tell you that they are VERY Strict about their dealer network and who you HAVE to work with in regards to where you are located. This is a major problem for me cause the dealer closest to me (David Lewis) I refuse to deal with based on prior experience not related to Joseph Audio products.  Save yourself the Advil....look at other speakers

Being a businessman and owner of a small company, I find it's often a struggle finding a good balance in being available to your customers and cohorts, while also maintaining the distance necessary to allow you to actually get your business done and keep the company alive.

No idea how small or big Joseph Audio, Inc. really is, but given that he's seemingly been able to build a company that's capable of developing and manufacturing luxury products that that sell for several of thousand dollars each for a competitive market that is relatively tiny, is no small feat.

If deemed that his company's approach to customer service is inadequate it's certainly understandable that one would express that viewpoint, particularly when one has already made 'considerable' investments in the company's products.

But I'm just wondering (again, as a businessman and small company owner) if it's a realistic expectation that we should expect to have access, direct or not, to the company's owner (this is assumed?) and namesake?    
Just ask'n,
Todd