You said it. Customer service was not on their priority list. I had heard them many years ago at the last Stereophile show in S.F. and L.A as well as at RMAF. At the time, I was contemplating about changing my speakers, and had put these on my short list.
As their west coast distribution center was in L.A. I wanted to drive down to give it one final listen (outside of show condition) before I pull the trigger to purchase a pair. But their customer service was kind of spotty at that time, and there were discussions about some QA issues in their factory in China, so I held back.
Check out Audio Circle as there is a discussion board for Hyperion owners. Overall, I think these are pretty good speakers for the price.
Also on my list at the time were USHER CP-8571/8871 and Verity Parsifals. I ended up buying a pair of Verity Parsifal Encores.
FrankC
As their west coast distribution center was in L.A. I wanted to drive down to give it one final listen (outside of show condition) before I pull the trigger to purchase a pair. But their customer service was kind of spotty at that time, and there were discussions about some QA issues in their factory in China, so I held back.
Check out Audio Circle as there is a discussion board for Hyperion owners. Overall, I think these are pretty good speakers for the price.
Also on my list at the time were USHER CP-8571/8871 and Verity Parsifals. I ended up buying a pair of Verity Parsifal Encores.
FrankC