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Tidal Error Message

I'm all digital and almost exclusively streaming Tidal HiFi service.  Recently I'm getting an error message that says "Playback has paused because you are playing on the Web".  At times I'm using other devices but other times there is no concurrent activity hitting my Wifi network.  This is an extremely frustrating situation as my music stops just when I'm beginning to enjoy.  I wrote in to Tidal and only received a standard message about a high volume of support requests.  I take that message to mean good luck you are on your own.  I have a pretty good speed over my network and the computer connected to my Amp is using a wired connection which is reliable so I don't believe the problem is with my hardware or my network.  Can anyone offer any help or advice?   
ppack
ppack's avatar
ppack OP
26 posts
 
Thanks.  Would it produce this error if the app is open on my smart phone but not being used while I'm using the desktop version?  I've never shared my account information with anyone.  I'll try to remember to close the app on devices not being used to see if that helps.
soix
10,019 posts
 
Get Qobuz. 
jackd
1,077 posts
 
If you were using the app on the smart phone and went straight to the desktop it may still thing the phone is primary so shut both down and then bring up the desktop alone. 
kren0006
1,859 posts
 
I've gotten a Tidal error saying being used on another device, even when I was sure I wasn't using it elsewhere.  But then it turned out I actually was (had been using Tidal on other system and just muted and put into standby without actually stopping the tracks from playing).  Make sure you don't just exit out of an app on another device, but actually stop the song from playing (or power down the device).

Not sure if that is the issue you have, but relating it since it could affect others reading this.
pokey77
1,269 posts
 
I've been burning in a few items associated with my N10 streamer so I'm streaming 24/7. When I use my Tidal account on my work computer in another room, it usually stops playing before the first song finishes. Pretty upsetting. Seems I should be able to use Tidal on more than one device at a time, but I am not able to. I feel your frustration.
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