T+A elektroakustik HV Series Components

@david_ten I received a email from T+A support stating that I can only use the Tidal in the MusicNavigator but not the Tidal(Direct). i just subscribed to the 14 days Roon free trial, After I download the 150MB Roon.dmg into the Applications of my Macbook Pro, i try to click on the Roon Menu display at the desk top, nothing seems to be working. Please help. Thanks

@khiak I highly recommend reaching out to your dealer who should be able to walk you through setup over the phone.

I say this because there is a learning curve with Roon.

I have sent you a PM.

@david_ten I just subscribed to Roon Lifetime and link to Tidal. Our Covid-19 lockdown just got extended to June 1st as of yesterday. With this lockdown, I am spending average 6 hours a day listening to my system. I have seen Roon user upsample from PCM to DSD256 even to DSD512. I have been trying to upsample to DSD with Roon without any success, the highest I achieved was 192kHz. Do I need to purchase HQPlayer 4 in order to upsample from PCM to DSD? Just like to hear the difference between PCM and DSD with the SD3100HV. 
By the way, I have installed a Silent Angel Bonn8 network switch cascade to the SOtM network switch with SOtM dCBL CAT7 ethernet connection to the SD3100HV. Very happy with the musical improvement overall.
Thanks for your help.
Warm Regards
Khiak

@khiak  First, congratulations on making the move to Roon. 

Second, good to hear you are well and able to enjoy your new components and system for hours on end. : )

I (believe) you will need to go through the USB input to get to the higher DSD levels. The Ethernet input (MAY) also get updated to do the same in the future (communicated via the US side of T+A).

I haven't used HQ Player so I cannot comment on it.