@lowrider57 Picture.
https://www.pinterest.at/pin/160300067962784594/ The picture shows a typical fed overhead electrical service where the meter socket and mast pipe are surface mounted. (Yes I know yours is concealed with a semi- flush mount front meter cover.)
What I want you to look at is where the power company’s triplex cable connects to the mast pipe. (May be in your case to an eye bolt).... Note in the picture the triplex is supported by an insulated mast clamp. Notice the mast clamp is below the bottom of the weather head? The point of attachment of the triplex must be below the bottom of the weather where the service conductors exit the weather head. That is a must!
Looking at the picture.
Next notice the loop, (called a drip loop), in the service wires that exit the weather head that are connected to the triplex. See the drip loop? The drip loop is a must! When it rains the rain water that collects on the three wires runs to the bottom side of the loops and drips down off the wires. If the point of attachment of the triplex is above the weather head that increases that side of the loop and will cause the rain water to run up into the weather head and run down the outside of the wires inside pipe onto the termination lugs of the meter socket. (Water seeks its’ own level)
Next go outside and look at your service.
Is the triplex attached to the structure above the weather head or below the weather head by around 6" to maybe 12"?
Next thing to look at closely...... Look closely how the two 240V insulated wires and the bare neutral neutral conductor of the triplex are spliced, connected, terminated, to the two black insulated conductors and the bare neutral conductor that enter the weather head.
First the terminations should be below the weather head. That is must. If not if rain water can enter between the insulation and the stranded wire conductor the insulation jacket will work just like a siphon hose and the rain water will run down the inside of the insulated conductors and run out onto the lugs in the meter socket.
If you can, explain what the terminations look like.
Example. Inline hi-press sleeve type splice. Maybe like this?
https://www.gordonelectricsupply.com/p/Burndy-Es2W2W-4-4-Alcu-Sec-Sleeve/5674716?gclid=EAIaIQobChMIq...OR???
Jim
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