Have a problem with my JOB INT - how to contact company for service...

joeinid

Did abit of research (after sending info to the email address you suggested) and came up with some other info:

Anyone needing servicing for Goldmund or JOB products should contact the Goldmine Importer here in the USA:
Gideon at Audioarts in NYC

212-260-2939

gideon@audioartsnyc.com

We had a lengthy conversation about the emergence of JOB and its history, reasons for its recent discontinuation of products, and its resurrection with a new integrated (now available in the USA) after glowing reviews in Europe.

Awaiting an email with more specific info, and will add that to the forum after I receive it...

joeinid - contact him directly, if you can, to facilitate resolving your problem...

@insearchofprat 

Thank you so much for the follow up. I have already sent in my unit to Switzerland with an appropriate RMA. While I'm getting a little impatient, I'll give it another week or two before reaching out to them again. They received my integrated on May 11th. I'm looking at a possible repair cost of $500 as per our initial correspondence. 

I would absolutely love a new Telos 7 integrated but retail is $10K. Looks like a great unit.

Please keep me updated on what you find out.

joeinid

IMHO: I’d call Gideon and ask him to "intervene", even if it was only for info and an update...

Gideon also mentioned to me what he recommends is the BEST POWERCORD for use with the JOB INT: an ENSEMBLE DALVIVO !