Wadia still in business?

This topic seems to come up every few months or so. It amazes me that a company that has such a good reputation for its products can have such a poor reputation for customer service.
I had a Wadia needing some repair work a few years back and it was the same story. In the end it was off to Steve Huntly at GNSC for help. He must get sick of dealing with issues that should be dealt with by Wadia themselves.

A fellow technician, who is trying to sort out a dead Wadia 16 told me last week, that they did answer his e-mails. I have asked him the same question as you did.

I've heard the same thing about Wadia. Repairs take forever. Some report more then a year's wait.

Does seem strange, spend so much time and effort building SOA products but run the rest of the company in a half-ass manner.

Dosen't seem to be unusual though. Looking at Odyssey audio they have great products and customer service that is second to none but never bother to update their website. The Khatargo and Cyclops amps have been out for like 2 years and they arn't even listed under products!

I'm still waiting for a reply to an email from 7 weeks ago. Oh, and from a phone call and email in 2003. Whether they're still in business or not, I can't say. But they are doing a good impersonation of a company that wants to go out of business.

Too bad too because I love my modified Wadia 301 and was also happy with my older 850. If they had PS Audio's customer orientation, for example, they'd rule the world. But the way they're headed they'll just be a fond memory for a few audiophiles lucky enough to have owned their equipment.

It is a shame that their customer service sucks so bad. I too have a CDP from them and asking simple questions thru email you get this 'stupid' generic, "we are experiencing lots of email and a rep will respond to you shortly..." 6 weeks later you get some one line response... that does not even address the original question. Never mind trying to phone them. I agree if they had excellent customer service few companies would be able to touch them. I hope they get their act together because they must be losing sales hand over fist. I refuse to buy a 861 which has been on my short list till things dramatically improve.

good listening.