Experience with Inakustik 3500P Power Conditioner??

I am Inakustik dealor in Quebec and I sold many AC3500 and cables in system from 5K to 65K all with great succes and no issue in build quality. In 4 years I never had any issue on service although we had technical problem with some exotic used equipment we trade together. In all case, all was solve in fast-professional way.  How can we ask better?  

Greetings,

I usually read through the various forums and discussions on this website, but typically am not much of a participant.  However, since I am a current owner of an Inakustik AC-3500 conditioner that I purchased new directly from Bob Neill, I thought I’d comment on my personal experience.  Also, in addition to the AC-3500, I’ve purchased other Inakustik cables, a Rockna server/DAC combination and a Mastersound amp from Bob.  All of these items were also purchased new, and not on the used market.

In all of my various purchases, dealing with Bob has been first class...a real pleasure.  Bob has been a “no BS” kind of guy, and while he he is passionate in his sales efforts, everything he has told me about the performance of a given piece of equipment has proven to be true.  He has been prompt with getting me information, quick with shipping, and good with follow-up after the sale.  Consequently, I am surprised to see comments about a lack of follow-through.  That is 180 degrees opposite of my experience.

While I have no knowledge of what transpired In the case with @raceace, hopefully it is/was merely a “one off” type of problem.  I’m also hopeful it is/was merely a case of miscommunication in how to resolve a problem.

I suggest anyone interested in a Bob’s product line give him a call and discuss the issue directly with him.  I am confident he will address it “head on”, as I believe Bob truly wants to help like minded individuals reach their own “audio nirvana”.

Martin 

@mlhotts I want to be completely clear that the sales process with Bob was A+. However, my displeasure was the his support post-sales. I also reached out to Inakustik but still haven't heard back and it's been over 2 weeks. Here is the exact timeline of events:

6/14: Informed Bob that my unit tested for reverse polarity on all 6 outlets.

Bob replied "You should never adjust the polarity at the AC."

6/20: After doing more research on the issue and using a different outlet meter that once again tested reverse polarity I reached out a second time to Bob to express my concern.

Bob replied "I have forwarded your message to the designer of the 3500P at Inakustik. I will have an answer in 24 hours. We have sold 223 units with zero problems. 
It is easy to drive yourself crazy reading BS on the Internet. My system is over $100000 and everything is plugged into a 3500P. I have clients with $750000 systems and everything is plugged into their 3500P conditioners. There is zero risk of any damage and in fact Inakustik is the only company I know that actually sells a properly designed conditioner. Inakustik and is NOT some garage manufacture. Inakustik has been in business for over 40 years and has 46 employees."

I then thought the cable could be the issue so on @mike_ostradick advice I tested with a volt meter and it passed the continuity test on the correct pins. So the issue is directly related to the unit but was not sure how to test it. 

6/25 My friend who is a certified electrician was over at my house and offered to look inside the unit as he could see if anything obvious was causing the issue. We indeed found the IEC AC Inlet to be reversed and simply swapped the hot and neutral wires. 

After I let Bob know the issue was resolved and my system is now in better shape (less noise from my amp) he still disagreed that reverse polarity is a shock hazard and I should not have done anything.
Ultimately I didn't feel fully supported by his communication and felt the need to protect myself and system. Also I noticed that some of my previous posts and comments have been altered or deleted which is not right as all I've stated is the facts of the situation and providing my feedback to others.
-Alex

@twoleftears From a SQ perspective there wasn't much of any change to my ears.
However, more importantly my Line Magnetic amp is now MUCH quieter. It used to idle very erratically in regards to transformer hum. I literally thought there was something wrong with my amp. With the polarity now fixed my the amp is very silent AND consistent.
I'd recommend everyone with a 3500P to do a polarity check which only costs about $5 for the meter. 
-Alex