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Krell SACD Standard problem

Hi, I bought a Krell SACD standard about a year ago. Very happy with its performance BUT over the past few days, during disc playback, music suddenly stops and I get a flashing "DISC" sign on the display. Tried the Burt Simpson solution of switching it off and then back on but after a while.. same problem. Help please....I am not very happy as I am located in Greece and it would be a pain to ship this thing to the States for service work plus I have paid about double what people in the States are paying to get hold of this piece of mac(rap)hinery.
128x128unlimited
sdatch
204 posts
 
Well, mine is on its way back to Krell. My local dealer and Krell actually handled the whole affair very nicely, and I'll basically get back a unit with a new transport at no charge. So on the customer service front I have no complaints.
theaudiotweak
2,801 posts
 
Sdatch when you get the new one let me know how it sounds compared to the original. Tom
sdatch
204 posts
 
Well, I thought I would update this thread since the SACD Standard has returned to my lair. First of all I would like to commend Terry Menacker and Overture Audio (DE) for their assistance in settling this matter - all's well that ends well, I guess. Anyway the unit is not replaced, but the transport is. As such I have not noticed any untoward behavior over the past week and a half that it has been back in my system. It has played everything I have thrown at it and the sound is still S.O.T.A in my opinion. Where I would be careful with this player is the used market - ask for a serial number and run it by Krell to see which transport it has.

Cheers,
jms_123
22 posts
 
For the record, I've been using my SACD Standard for nearly every day since purchasing it new in May 2004 (March '04 Production) and have never had a problem, never a skip, nothing but flawless performance on any DISC I ever put in it. Actually, it's the first CD Player that I have owned (since 1985) that I could say this about. I don't know which transport I have (Ver. 1 or Ver. 2) but no complaints here.
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