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Ok now I am frustrated with streaming

Help me out here please. I was really enjoying getting into streaming. Just purchased a Node 2i 2 weeks ago and have been enjoying it. Testing Tidal and Qobuz, leaning toward Qobuz. I was testing both wifi and ethernet connection. I seemed to pick up some noise and distortion on what I thought was the ethernet so I have been listening on wifi. I really enjoy finding new music on the streaming service. Tonight I was enjoying Sierra Hull because I listen to a lot of Alison Krauss. I was listening to Sierra Hull's new 25 Trips album and got to track 7 Escape and I heard a bunch of static/distortion, almost like a blown tube, except I have solid state equipment. I switched to Tidal to see if it was a problem with the Qobuz stream and same thing. Hooked up my MacBook pro to rule out a problem with the Node 2i, same thing. Now I am listening to Clapton's Unplugged and I hear the same thing. Is it my internet? I have a brand new modem, a Motorola MB7621, and a brand new Asus AC3100 router. I did a speed test and we are getting 237 mbps. My daughter was watching Netflix on a TV upstairs at the time, when she was finished I did a reboot of the cable modem and reboot of the Node 2i and then it was fine after that. I listened for about an hour after that. Is it my internet speed? Do I need to call Comcast/xfinity and up my speed package? Is it something else? Its getting frustrating and its not supposed to be like that, I am at the point where I may just send the Node back on the return policy and stick with CD's. 
128x128jmphotography
jmphotography's avatar
jmphotography OP
161 posts
 
OK, so tonight I listed for a little over 2 hours and everything was perfect and resulted in a great listening session. Working from home right now has its privileges. Spent my whole lunch hour on the phone with both Xfinity and Asus. First Xfinity ran some test and did see some errors. I ran a speed test as well as Xfinity asked me to run one while on the phone. It was 212 mbps. At night both my wife and daughter may be streaming Netflix, and they both were last night when I had issues. Xfinity suggested for like $12 more month I could up the speed to 400 so I did, thats pennies a day. Asus helped me with some QOS settings to maximize priority to the Node. Ran a new speed test and now we are at 400 mbps. So tonight I was listening to Qobuz on the Node 2i via Ethernet with the CD player on standby, both my wife and daughter were watching netflix and I had no issues. Tonight was one of the most enjoyable sessions, listening to a couple new artist, everything sounded clear, detailed and wide open.
I am not sure exactly why type of line we have from Xfinity. We are in the country, rural area, our area is new construction, less than 8 years, homes are all on like 2 acres so its not congested, but I don't know how much that effects things.
andrewkelley
275 posts
 
Any chance your using an external DAC ?
jmphotography's avatar
jmphotography OP
161 posts
 
@andrewkelley no, I am just using the DAC in the Node right now. Eventually I plan on adding a DAC
jameswei
883 posts
 
“I’’m confident the technology will improve as time passes and your issue will be overcome.”

Streaming technology is already matured. It just a matter of making sure your Ethernet connectivity is up to snuff. As I pointed out in my earlier post, I have been enjoying streaming over 5 years without any fuss.

I own Bluesound Vault 2 and it’s a plug n play device and they provide great customer support to anyone who is not tech savvy.
Having proper ethernet connectivity is part of the streaming process. Currently, proper connectivity is not assured. The technology fails sporadically.

For example, I have dropouts streaming TV content from Spectrum. There is a fault in the system and the fault is not in my house. I choose not to rely on such a system for my music enjoyment -- I do not stream music.

I believe these issues will be resolved in time, just like my Windows software doesn’t crash like it used to.
p05129
503 posts
 
Speed probably isn't the issue (it all depends on how much you are using the network/internet in your household, streaming music/movies/on demand stuff/YouTube, but to find out, run a network speed test and capture the ms it takes to ping as well as speed), its the quality of your connection. If you have a lot of packet drops, your data packet will have to be resent, and when this happens, the timing can be off or you will get dropouts. Next time it occurs, check your network stats and get your ISP to run a trace, catch it while you are having issues.
Once you get your network working on a consistent basis, look for a dac with a built in ethernet connection which can also be used as a Roon endpoint. You do this, you won't need your node2 any longer. Run Roon on a computer with all your ripped music and/or Qobuz/tidal access, and a network dac and you are done
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