In my experience the folks at Bricasti are first rate and go the extra mile to make it right. Couple years ago I had a problem with my M1 - I posted it hear in an effort to see if anyone could offer a solution I could try myself. Someone on this board was able to reach Bricasti on a Sunday and by the time I spoke to Brian on Monday morning he was already 100% up to speed. I shipped on Tuesday and had my perfectly working M1 back by Thursday. Joe and Brian really did go the extra mile for me.
There are some companies that refuse to deal with the consumer and instead insist that the consumer interact with the dealer and it’s the dealer who interacts with the company.
Sure if the company is in another country it’s unlikely repairs will be handled by direct interaction. Who are, in my experience, the superstars in the US as far as dealing with us folks? In alphabetical order- Bricasti, Bryston (yes- I know- Canada), McIntosh, Pass
There are some companies that refuse to deal with the consumer and instead insist that the consumer interact with the dealer and it’s the dealer who interacts with the company.
Sure if the company is in another country it’s unlikely repairs will be handled by direct interaction. Who are, in my experience, the superstars in the US as far as dealing with us folks? In alphabetical order- Bricasti, Bryston (yes- I know- Canada), McIntosh, Pass