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Manufacturers

I find it interesting that some manufacturers and retailers in the audio industry consistently make themselves available to their customers while others completely ignore them. I scratch my head after going to a small volume speaker manufacturer's web site (Brooklyn NY based), send a note through the email provided on the site and ask "I'm interested in a pair of your xxx speakers (retail is $9k) and have a few questions about them, my room and electronics. Can you let me know when we might get on a call pls? "

And get no response - so far for three days. 

I call the number- leave a message. 

No call back so far.

I see the owner posting on Facebook regularly and a year ago I'd sent him a similar note, trying to get on a call with him.

No response. Then I posted in the comments area on his posts- Hi XXX, pls check your messages here, I'm trying to get in touch to ask a few questions about a pair of your speakers. A week later I get a "sorry, I don't check messages much here" response. Not a "Hey, sorry I missed this, pls call me to discuss and happy to help"- just a note that offers no interest.

In the year that I've tried to reach him I've bought Harbeth 30.2's, a pair of Proac, an Odyssey amp, a JL audio e110, a pair of SVS subs, a Denon HT amp and more (different systems around the house). I'm actively growing my systems.

Is his boutique business really that good that he can't be bothered to respond to a potential customer?

Meanwhile, the founder of a much larger Colorado based electronics company posts daily, has blogs, videos and much more always responds to a comment or question on a product - his or something else- without fail and is engaged and interested. 








128x128cowan217
facten
2,877 posts
 
" one.man business so.it is very challenging"
While that is true it doesn't excuse lack of appropriate follow-up with customers , that is unless you want negative publicity


tomic601's avatar
tomic601
12,911 posts
 
Paul wrote a book or two, launched a music business 2

does Bache have dealers ?
isochronism
2,893 posts
 
If he has at least one pair finished and ready to go, his next step is to move them on then count the money.
cowan217's avatar
cowan217 OP
112 posts
 
Not sure what the reference is to "Bache"? Not the brand I'm referring to but I won't name them here, not trying to burn a bridge or pointedly call out someone...Not sure if they have dealers but will explore. I bought the Harbeth 30.2 and love them and plan to keep them. The speakers that I've been trying to contact the manufacturer about are for another system in my home. 
unsound
7,329 posts
 
You might want to consider yourself lucky. If the business is so under capitalized that they can’t respond to potential customer sales, imagine what the response (or lack there of) might be if  you needed help after the sale?
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