Manufacturers


I find it interesting that some manufacturers and retailers in the audio industry consistently make themselves available to their customers while others completely ignore them. I scratch my head after going to a small volume speaker manufacturer's web site (Brooklyn NY based), send a note through the email provided on the site and ask "I'm interested in a pair of your xxx speakers (retail is $9k) and have a few questions about them, my room and electronics. Can you let me know when we might get on a call pls? "

And get no response - so far for three days. 

I call the number- leave a message. 

No call back so far.

I see the owner posting on Facebook regularly and a year ago I'd sent him a similar note, trying to get on a call with him.

No response. Then I posted in the comments area on his posts- Hi XXX, pls check your messages here, I'm trying to get in touch to ask a few questions about a pair of your speakers. A week later I get a "sorry, I don't check messages much here" response. Not a "Hey, sorry I missed this, pls call me to discuss and happy to help"- just a note that offers no interest.

In the year that I've tried to reach him I've bought Harbeth 30.2's, a pair of Proac, an Odyssey amp, a JL audio e110, a pair of SVS subs, a Denon HT amp and more (different systems around the house). I'm actively growing my systems.

Is his boutique business really that good that he can't be bothered to respond to a potential customer?

Meanwhile, the founder of a much larger Colorado based electronics company posts daily, has blogs, videos and much more always responds to a comment or question on a product - his or something else- without fail and is engaged and interested. 








128x128cowan217
Yes, the CO co. gentleman's 'got people' to perhaps give him the time to chat and have the time available for 'that Personal Touch'...a wonderful sales tatic....

The 'small co.' doesn't have that luxury; likely doesn't have Any.
Weekends for the little company guy exists as a concept, and happen when they do, despite what the calendar may show....;)
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i run into that sometimes, with this hobby, or with others like cars, bikes, food/restaurants (pre covid of course)

sometimes when there is no reply for no good reason are my diligent efforts to pursue, i just move on .... sometimes some things are just not meant to be

lots of fish in the ocean
I have a number of high-end van den Hul cartridges and the wonderful Grail phono amp.  When deliberating on the latter, I emailed vdH and got a detailed reply from AJ himself.  This led to a short exchange and I ended up buying the amp.  AJ emailed me asking me to get back to him when I had it up and running to tell him what I thought.

AJ is now over 80.  The success of his company is in no small way due to his marketing skills, outgoing personality, energy and just being a downright nice guy.
To bad you didn’t demo any Bache speakers before getting the Harbeths. I demoed the M30.2’s twice before getting the  Bache Audio Tribeca’s.