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I feel i have been done wrong by TMR..

The story I'm about to tell does not reflect in anyway any purposely wrongdoing by TMR.
I have dealt with TMR in the past and although there was a glitch, they went out of their way to rectify it and all ended well; so, I know they are good guys that practice good business. However, the other day I purchased, and by purchase, I mean moved into a cart and then pressed the pay button for a pair of Gallo speakers. To my surprise I received an SMS saying my card was charged on the one hand, and at the same time I've received a Message that the speakers have already been sold to someone else. This is the short end of the story; the full story ‏shows up a few posts below. I admit at first I've been very upset and I started this post in a different way, it parked a lot of reaction, most of it in favor of TMR which I find to be great, but the real question I want to ask and this is regardless of if it happened with TMR or with any other venue, is,  how can it be that once you move any product into a cart and press the pay button within a few moments the product can be sold simultaneously to another buyer? isn't there any smarter way to prevent such an incident which is obviously going to leave one of the customers disappointed and upset?

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bikesandguitars's avatar
bikesandguitars
13 posts
 
I live near TMR and have done several transactions with them over the past 11 years.  I live close enough that I just drive to their warehouse and load in to my truck.   They’ve moved and expanded in to new space during that time.  Ive bought speakers, turntables and amps.  
TMR is a small but focused organization. I think they do a great job aggregating high end audio gear and standing behind it.   It’s not like this hobby appeals to a huge audience.  It’s freakin’ expensive.  
I recommend TMR. 


ferrox
86 posts
 
On the contrary, had one buying experience with them, it was fabulous. I bought more than 50 6as7g Wing C tubes. They all came in perfect conditions. Packed professionally, priced reasonably, too. That's my first and only experience so far with them though.
au_lait
354 posts
 
Bought a phono stage from them. Great transaction. Had a small issue with an input and they immediately sent me a return shipping tag so they could check/fix the issue, however I rectified it myself and didn’t need to send. In any case the customer device was great. Zero complaints, 10/10 would shop again.
wanganui
10 posts
 
I have never had a bad experience with TMR.  They've bought stuff from me, I've bought stuff from them.  I only deal with Karl there, but he has always been fair, reasonable, and fun.  What more can you ask for out of the hifi business?
donkeyrocker
2 posts
 
I have had two McIntosh experiences with TMR that have gone fairly flawlessly. I am local so I have not had to deal with any shipping issues. My second experience was a little frustrating since I purchased a New In Box Mc turntable from them that I assumed would carry the factory warranty, I was sadly informed after I tried to register it that it does not. Since they are an approved McIntosh Warranty service center and since it is a record player and not an amplifier, I’m not too concerned just bummed since I thought I’d get to be a registered owner of my first brand new McIntosh piece. 
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