Faulty NAD CD player

I have an NAD C538 CD player that’s acting up. The problem is the drawer. I push “play” or “close” but it does neither. The drawer needs a little tap. Not enough to actually move it, not enough to push it on off track, just a tap. As if to reassure the plater that I’m here and I’m listening. 

It gets worse. The CD doesn’t load after the drawer closes. It just sits there for a few seconds, then the player spits it out. It used to work after a try or two, but these days, it’s taking more and more tries. It gets better if I’ve opened and closed it several times during a session, but the problem has grown from an annoyance into something more serious. 

My next move is to send a copy of this message to NAD but I’m sure that the assembled knowledge here at Audiogon far exceeds that in Sweden or Norway or wherever the company is.