Suncoast Audio experience

I bought two or three barely used Ayre 5-Twenty series components from Mike, and I agree he is a first rate person to deal with.  Great interaction and followup.  He seemed genuinely concerned that the units worked well and that I was completely satisfied.  I suppose it's a good thing SunCoast is not in Santa Barbara, because I might buy even more stuff.

db

Another kudo to Mike. 
A product that was ordered to be drop shipped to me was inadvertently sent to him by the manufacturer instead. What does Mike do? Emails me that he has already turned them around second day air at his expense. I didn’t ask for anything as he had corrected the situation before I was even involved.
Suncoast is way up there on my dealer list. 

Old thread, but wanted to get some opinions on Suncoast, because it’s been very odd communication with Mike.

I put an order in online on the 1st, got notification it shipped out on the 4th, but no tracking info. 
I call the store the next day, Mike answers, but seems busy and says Matt will call me. Matt doesn’t call. I email Mike the next day, he again tells me Matt will get back to me... no Matt. I then try emailing Mike and Matt to see if I can get some carrier and tracking info...no response. 
Unless this thing is on horse and buggy, I should have received a package from Florida by now with any major carrier.

I wanted to try these guys out and see what they’re like with service and luckily it’s a small order, but this is really surprising. I was under the impression they’re a legit dealer, only seen good things online.

Hello cd45123, I don’t normally look on Audiogon and can’t tell from your username which order on the 1st of January was yours. I’m assuming you received everything ok though?

We were returning from being shut down for 2 weeks due to the holidays so I apologize for any lag in response. Matt handles all our online orders and he himself didn’t return until the 5th from vacation. When he did return, he was a bit backlogged but I hope everything was taken care of for you.

Again, apologies for the delay and understanding the holidays did put us behind a bit. Thank you.

Mike

Great store wonderful knowledgeable advice and service.