Best and Worst customer service?


My vote goes for Sonic Frontiers, as Best! I was contacted within an hours, after e-mailing a question. Wery friendly and helpfull!(they can count me-in on the next purchase) Thw Worst? Linn audio! It's been over a month since i submited a Q! I am stll e-mailing the question...i am sort of amused by now!
eldragon
A few years ago, I had a blown woofer on a NOLA speaker.  I called NOLA - Carl Marchisotto, the owner of the company, informed me that there were no replacement woofers available and then spent 20 minutes advising me of suitable woofers available from other companies which could be used as a replacement.  Truly impressive.  
The Worst-Nordost...had a 3m xlr ic Odin, bought at authorised dealer, wanted retermination (as stated on their site that is something they do) and after some e mail exchange (I still got those mails somewhere) they refused. 

Excellent service-Pathos....had an integrated amp. Pathos Inpol mk2, had a problem with power (switch) supply, send it to factory, got it back in better shape than it was before,cleaned, new tubes they even took care of some small cosmetic inperfections that were made during the use.

Aldo I had never had an Atmasphere product, I was considering once to buy sh preamps and mono blocks, wrote to R.Karlsen, got all the informations about those units that were on sale, he checked the data of my speakers as well, gave me some advice about it....
Needless to say, if the opportunity comes, will buy his products without a doubt...
Amazing that a 20 year old thread has resurfaced. Waiting to see but miniDSP may end up being worst customer service that I've dealt with so far.
Best: and I mean in any business; was the late, great Thiel Audio, especially when Shari Graham was there.
Worst: Sirius XM radio who admitted fault in overcharging me through automatic payments, but refused to refund me.

Simaudio the best.

Worst Aviation Laboratories in Houston (now out of business) purchased 2 overhaul kits for my DHC6 PT6 and they sent the wrong o-rings not once but four times.