Schiit - shipments stopped?

Before I wrote my prior reply, I carefully looked at Schiit's web site and reviewed their owners manual for ANY mention of using the Freya as a HT bypass preamp. I found nothing. 

I, too, would like to see screen shots of the emails from Schiit "marketing" or promoting this feature. 

It is one thing to be able to use a device in a manner not intended in its original design. It is quite another to criticize a company for not including a feature that appears nowhere in their standard literature. 

If you don't like it, send it back.

I don't understand the OP's motivation for continuing this ordeal.

First, multiple and borderline libelous posts about Schiit because of delays in getting a Freya+. This was beaten to death in more than one thread. In my opinion, the consensus was that the OP was being unreasonable.

Now, the OP has the audacity to make more unfounded accusations about Schiit and their products. He is claiming that the Freya+ is advertised as having a feature that it does not--HT pass through.

HT pass through has already been explained. I will add that HT pass through achieves unity gain but unity gain is not equal to HT pass through.

HT pass through is a feature.

Unity gain is a state of 0 amplification/attenuation. If you don't understand that, be careful when playing with it.

The Freya+ can achieve unity gain (no amplification/attenuation) in passive mode but that is NOT the same as having a dedicated HT pass through.

The issue here is one of operator error. NOT of a product being misrepresented or used in a way that it was not designed for.

If this has been such an awful experience, why persist?

" Now, the OP has the audacity to make more unfounded accusations about Schiit and their products. He is claiming that the Freya+ is advertised as having a feature that it does not--HT pass through "


Actually, the Schitt website does state at the bottom of its Choosing Amps & Preamps page :
" Home Theater Integration, $0. Okay, all you "home theater bypass" guys. All of our preamps offer true home theater bypass. Just plug in your processor’s front channels to any input, select Passive mode, and turn the volume all the way up. Presto! 1:1 home theater bypass, with only a relay in the signal path. "https://www.schiit.com/guides/choosing-amps-preamps

Now whether or not the Op has hooked it up as described, or simply needs to discuss his issue directly with Schitt are entirely different issues

Yes indeed, it is marketed as a ht bypass solution without a warning.  This product as marketed seems very dangerous to use.  A family member using this may easily make a mistake.  
Very very surprised elite posters are supportive of this situation.  Very troubling.  I have now learned about this product and it has a dangerous feature deserving of great care.  

Seriously?

Two lines at the bottom of one page on a web site is marketing? I suggest you look up the definition of marketing.

Nothing in the advertising mentions this feature.
Nothing on the item's web site mentions this feature.
Nothing in the owner's manual, which most reasonable people (and probably attorneys) would agree is the definitive location for answers, mentions this feature.

Why are you so intent on blaming someone else for your perceived slights? What do you have against Schiit?

You made an error. Why not own it?

You are grasping at straws here. Why?