@road
To say Peter, Soundsmith, his ‘shop’, employees, etc. are eccentric would be an understatement. Looking at his shop, it’s hard to believe some of the best cartridges are built and repaired there, but indeed they are. But also understand, Peter, from what I understand is not a great businessman, in that he does not charge enough for his cartridges given their quality, let alone their retipping and repair charges, particularly their own products. But also understand that he is more an ‘engineering artist’ who truly cares about the quality of everything he does, whether it is his own products, or repairing someone else’s. He is also very knowledgeable about cartridges in general, and how to build some of the best carts for the money, bar none. Is Soundsmith a bit quirky to deal with? Probably, compared to a much larger manufacturer with divisions of various staff members that fit into a nice little box. That isn’t SoundSmith. So, if that is what you desire, deal with a larger company with slick tongues but lesser quality products as they have to pay for that overhead.
If you had a bad experience, call and talk to Peter himself, and express your disappointment. But it may have been an employee juggling many different responsibilities at the time, under a lot of pressure to get all of them done, and truly didn’t have the time to give you ‘an hour’ to chat. Peter does not have ‘customer service’ representitive. If it was actually Peter you talked to, perhaps the same depending on what you were asking.
