Anyone else treated poorly by AVA?
Here is what Decware is doing. Click on the link and scroll to the bottom of the page and click on Real Time Amplifier Build Schedule. Customers can see where they are in the cue...August orders shipping now. https://www.decware.com/newsite/contacts.html |
I'm with you baylinor, once ok, twice maybe, but 2 months past the order date and not even a courtesy call that's not a good businessman, he may be a terrific human being and by all accounts he certainly has fans on this site, but when I have handed my money to someone for a product and the attitude is you need me more than I need you, guess what? i'm going elsewhere, I deal with business that stand by their word, not excuses! |
Any manufacturer selling on line needs to state on the same page as they ask for your credit card exactly when the ship date will be. Consumers are being abused in most cases. When a purchase order from a business is written it comes with both a ship and a cancel date. Why are consumers bending over for this? If they can not ship within 2-3 days of accepting an order they should not be allowed to collect a payment. BY LAW. Got that legislators?Period end of story. Better yet nobody buying a damn thing online should have a charge hit their card until the same day it is loaded on a truck/plane/drone or whatever. Airlines included. What BS we take! Kudos to Denafrips for only taking 1/2 down on their 45 day backlog. I for one will not be in the business of financing someone else's company business. Anyone else tired of this ??? Sorry for hijacking but this kinda fits in to his complaint. |
@chorus, your last post hit the nail on the head. There are too many of these small company’s using the purchasers CC payment way before the item ships, to finance their company. In essence, they are getting an interest free loan using YOUR money and making you wait for the product, sometimes months later. That is a bad way to do business and there should be laws against that. That practice tells me the company is operating on a shoestring and my not be around that long. Here is another side: When I bought an Odyssey Stratos amp from Klaus @ Odyssey Audio, I gave them my CC info when I placed the order over the phone. It took a little over 3 months for my amp to be built and shipped. My CC was not charged. Two weeks after receiving the amp, I noticed my CC still hadn’t been charged. I called Klaus and reminded him to bill me for the amp and was told that he wanted to be sure I loved the amp first. Two weeks later (a month after I received the amp), I received the CC Bill. That was really over the top but a great way to buy something. Needless to say I purchased more from Odyssey and was pleased every time. |
I'm sorry that baylinor experienced those problems, but I feel bound to say I've experienced the opposite: years ago I contacted Frank about a late 1980s Super Pas II (I was not even the original owner): he asked for photos of the inside, mailed me upgraded captors, and refused to take any money! Just this week, I mailed him a Vision Q phono stage I thought was failing: turned out it's fine and my cartridge is the problem. He spent hours testing the unit and is mailing back, again refusing to accept any payment, even for the postage! |
