Do not buy any Sonus Faber used


Sumiko just announced that
"IN ADDITION, SUMIKO WILL NOT SUPPLY PARTS AND/OR SERVICE FOR ANY SONUS FABER PRODUCT WITHOUT PROOF OF PURCHASE FROM A SUMIKO AUTHORIZED DEALER IN NORTH AMERICA ".

What a curious statement . Can you imagine Volkswagen refusing to provide parts for their own cars, no matter where they were bought? I do hope other distributors will follow. It would surely drive the prices down considerably on Audiogon for used gear.
limono

"Drive the prices down considerably", maybe (actually probably) for the gray market products. Might actually help the "real" products. Boxes are tough to keep around but a copy of the receipt can easily be tucked away and becomes a selling point. Ads might say, "OBM and R". Don't have the OBM? Well, pack it well and don't forget the R. It's part of the deal.

My 12 cents (adjusted for inflation).
Onemug (Threads | Answers | This Thread)
For those who don't have a receipt, lower resale value. That can equal to someone (seller) looking for another brand for their new purchase. That would equal less sales for them. After all, who wants to buy something you can't fix... No one is asking for something for nothing. I wonder how people have every receipt for everything they own?
Also, a lot of us have a good memory when someone treats us right. A lot of us have a better memory of those who've done us wrong!
Well, I guess this policy won't affect most of their clients who buy new from authorized US dealers. But all that sounds really bad to me. I have never had any interest in either Sonus Faber or Audio Research though.
Will it hurt their business? I don't know and I don't give a damn.
I have had excellent customer service from Sumiko. When I needed spikes for my REL subwoofer they were very friendly and provided me with a set of spikes for only $10.00. I later needed an amplifier repaired and I received the same prompt and friendly service and the cost was very reasonable.

I suggest calling Sumiko and ask for Dermot if you have any concerns about parts and service for Sonus Faber instead of jumping to conclusions.
Sounds more like an effort to help the NA dealers stay in business. Think ahead: no dealers, no distributor = what? mail order from Italy? Good for the Italians and nearby countries, not so much for NA.

That would be the case, if only US weren't #1 exporter of second hand equipment worldwide.

I do not have any statitics, but I would guesstimate that US citizens export 20x more used hifi gear than they actually import.

Just ask yourself a question - how many times have you been approched by non US buyers here on AgoN, and how many times have you sourced anything abroad ?

There are many reasons for that - US have the biggest s/h market, lowest prices, having AudiogoN, speaking langueage everyone can understand etc.

If it wasn't for US export sales of second hand gear, the possiblity to sell brand new gear to US clients through US dealers would decrease substantially.

Why ? More time needed to 'unload' used gear and even lower s/h prices. All that would mean that customesr would have less money at their disposal to invest into new stuff.