2. amps-preamps
  3. 165527-148959

Warning: China-Hifi-Audio.com

I just wanted to pass along some concerns with this dealer. 

I ordered a tube amp a couple weeks ago that was shown in stock (actually listed as a discounted customer return). and after 8 days of waiting for a shipping notification I asked about the status and was told it was delayed because the owner had to verify his UPS account. ??? They listed DHL Fedex and UPS as shipping services with 3 - 7 day delivery time for the $595 shipping charge I paid.

Since that response I have asked several times to cancel the order and even thru Paypal communications but am now being ignored. No refund and no shipment. So now it is in Paypal claim and I will be waiting many more days to see a refund.

Very disappointing experience with this dealer.


calieng
vitto
21 posts
 
I would like to share my experience with China HIFI, I bought ampli Willsenton R8 and separately speakers Sound Artist LS3/5A, both exceptional products at great prices. Customer service from Yong Lee (Owner) was also very professional and attentive. Only issue is that his English is not the best so one should be very clear when communicating with him.
I find it unfair to smear somebody's name before all the facts are in and think it would be a good idea if Audiogon and calieng provided a clear disclaimer about this warning.
Please let me know if I can help and I will be more than happy to contact Yong Lee and make sure this issue is resolved.
michaeldunleavy
7 posts
 
Play silly games, win silly prizes? 
fertguy's avatar
fertguy
304 posts
 
Buy anything but China!
calieng OP
144 posts
 
"I would like to share my experience with China HIFI, I bought ampli Willsenton R8 and separately speakers Sound Artist LS3/5A, both exceptional products at great prices. Customer service from Yong Lee (Owner) was also very professional and attentive. Only issue is that his English is not the best so one should be very clear when communicating with him. 
I find it unfair to smear somebody's name before all the facts are in and think it would be a good idea if Audiogon and calieng provided a clear disclaimer about this warning. 
Please let me know if I can help and I will be more than happy to contact Yong Lee and make sure this issue is resolved."


There is no smear only facts - 

He sold a product he did not actually have in stock. He ignored messages. Did not promptly refund when asked to cancel the order. He lied about having issues with UPS when he actually usually ships Fedex or DHL. He is TubeAmplifierStore on Amazon.com and has been doing ongoing business during this period.

It is fine to make a mistake or be overworked but do not lie about UPS to cover for it.

Make of it what you will but FEEDBACK about this merchant has been provided!
clearthinker's avatar
clearthinker
1,582 posts
 
Unfortunately it's still the Wild West out there (Wild East?).

Their government has no interest in enforcing western business standards, presumably feeling their people should be modelled in their own image.  Don't expect improvement any time soon.

Yes they've got thrown together crap, and knock-offs a-plenty, but since they manufacture about half the world's stuff, there's plenty of good quality too.  But yes, Quad78, much safer to buy it at home.
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