I had a problem with them some time ago where they had my 830 for months (maybe 8). At the time, the excuse was that they were going through a re-organization (which they were), and as far as I can tell, were out of business for a while. I've not heard anything about them going through another re-org, but maybe this is jsut busioness as usual for them. Try calling them directly. Until you speak to them, you will not know if it is them or the dealer that is giving you the runaround. You probably would have been better off sending it to Great Northern Sound, as they are an authorized repair facility, and will at least give you an honest answer of how long the repair will take.
Also, sadly, this seems to be the norm for many brands, that the shop will have hte unit for months. At the cost of the equipment new, and the cost of repairs, this is a disgrace, but there are manyh threads of people who have had bad repair experiences.
Also, sadly, this seems to be the norm for many brands, that the shop will have hte unit for months. At the cost of the equipment new, and the cost of repairs, this is a disgrace, but there are manyh threads of people who have had bad repair experiences.