Schiit customer service seems poor

I just had a Magni se with a bad off/on switch repaired and if you can't produce the "Order Number" which is on the original email only you get the run a round. It is not contained in the order history on there site.No one to talk to or where to find it.They have a store and two working/assembly sites... more than 1 or 2 people.Was considering an amp like Vidar but having serious second thoughts.

Stay away.  I found their freya plus risky to use.  Switching inputs from an avr to a dac can injurious to your hearing.  
Freya requires the freya volume control to be turned up vrtually all the way to get sound from avr on passive setting.  Make sure u dial it back before switching input to a dac.  You can blow your brain out if you make a switching mistake,

will be scrapping as dont want family friends to be at risk.

 very very dangerous!!

Thank you, I appreciate your comment, as I have found over time that the deciding factor is customer service and when mistakes are made how well they recover or not!

jumia: A dangerous volume control? Seriously? LOL

#jumia's issues have been addressed many times and in many places.

It's pretty clear when he states, "if you make a switching mistake". The onus here is on the user to use the equipment properly, not in a "work-around" situation.
The OP will claim that Schiit advertises the Freya as HT compatible based on two lines at the bottom of one page on their site. There is no mention of HT in the owner's manual and this can happen with any preamp that does not have a true HT pass through.