Uber expensive repair at United Radio


Anybody’s experience with United Radio (East Syracuse) as a service center? I will never do business again with these guys. They charged me $1,971 to repair my Classé Audio C-M600 monoblock amp...Forteen hours @$120/hour to replace two 16 pins chipsets...They provided me a discount on their regular hourly rate, which is normally set at $140/hour...
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@jdoris - all anyone needs to look at is what is the cost of the repair and what options you have. If someone has not idea how long it will take to do a repair or won't give me a tight (do not exceed) range, I won't use him. There is a market for everything, and hourly rates are one way places can rip you off by not doing a job as quickly as possible. I find that if you pay by the job, you will get it done as efficiently as possible. For example, if you take your car in to a dealer for an oil change, the lowest guy on the totem pole will take care of it because they charge a fixed number of hours for that job, and he will be the cheapest for them. If you need a tune up or some diagnostic engine work, they will put the most experienced guy on it since he can get it done quickest, even though they will charge the same for it.

Different technicians have different levels of experience and it takes them different amounts of time to do a job. If they are learning and maybe only have done something once or twice, it is going to take them a lot longer.

I'd rather have the more expensive guy do the job quicker for the same price than the guy taking longer, even though his hourly rate is lower.

If a guy cuts your lawn, do you care how much he charges by the hour or how much the job costs? I don't care if he is super efficient or a slow poke as long as he does a nice job. Same exact thing.


a tradesman electrician and a highly skilled electronic tech cannot be compared - may as well compare a butcher to a surgeon - yes they both have skills but they live in different worlds, solve entirely different problems, do entirely different work

hourly rates are used in all sorts of businesses for estimation and also for charging on jobs where there is uncertainty in scope (and the customer is willing to accept the open ended risk) -- if there is trust between provider and client then it works well, prevents the provider from 'padding the cost' to cover him/herself, otherwise it may well become a platform for abuse

bottom line, you own expensive/rare hifi stuff, there are times you need to pay up when repairs and/or maintenance are needed - it is just heartbreaking when people with expensive stuff bellyache when it is time to pay the piper  😂😂😂
hourly rates are used in all sorts of businesses for estimation and also for charging on jobs where there is uncertainty in scope (and the customer is willing to accept the open ended risk) -- if there is trust between provider and client then it works well, prevents the provider from 'padding the cost' to cover him/herself, otherwise it may well become a platform for abuse

Agreed completely, jjss49.  I had a complete kitchen rehab done by a remodeler who worked by the hour.  Of course, I had experience and trust with him.  Lower pressure for him, in an unpredictable older house, and I didn't have to pay extra for his "surprise insurance."
And of course, hourly rates can be useful for comparison shopping when the the temporal parameters of a job are pretty well known, as in the case of sokogear's example of grass cutting.
Bottom line: the hourly rate is not the bottom line, but can certainly be information useful information in shopping and assessing value.

If all things are equal that may be true, but rarely are all things equal....