Schiit customer service seems poor

I ordered an item 4 days ago and I've gotten 2-3 quick responses. Today I had a response within the hour. I've noticed a name with who the response is from, Laura, Amy J. I assumed their CS but haven't visited website to verify.

I've bought 4 different pieces of Schiit gear over the past year at different times. All were shipped and received within the promised window and the few questions I had were answered promptly. I've been very pleased with my purchases.  

I think some have been rather clueless about the problems that have existed and still exist in the parts supply chain. All it takes is one delayed part out of dozens to prevent final assembly of a product. When I buy something, I want all the parts included!  

Now, if they can just speed up production of the new car I ordered two months ago. It's not due in until sometime in August or September, and I'm spending a lot more for it than Schiit charges for any of their stuff.  ;-)

Bought a dumb chair and 4 weeks has turned into 3 mos., and no details about delay.

manuf is done in US.  Seems businesses have limited interest in helping customers.

Need a good chair to listen to music.